Terms & Conditions

RETURNS

  • If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
  • In the event of an item arriving faulty, please notify us within 24 hours of your wish to return the item.
  • Returned items should be unused and must be returned in original packaging with any enclosed documentation.
  • We will issue a full refund on receipt, excluding the original delivery charge (excluding faulty items)
  • The original delivery charge will only be refunded if the item is faulty.
  • Returns are your responsibility until they reach us, so please pack them carefully and for your protection we recommend you send them recorded delivery.
  • Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
  • Please send your returned items to;
The Joyful Home Company
Unit 11 Bumpsteads Cottage
Margaretting Road
Writtle
Essex
CM1 3PJ

 

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